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Knowledgebase : Lightroom


The plugin license keys are all specific to the email address that was used to buy them in PayPal. For the Alamy plugin, the email address you gave as your Alamy login is used instead. To enter the license correctly, you need to use _exactly_ the same e...
The plugins all store their settings using Lightroom's standard functions. The settings themselves are stored inside the Lightroom Preferences file. The location of this varies depending on your OS and is described in this Adobe knowledgebase article: ...
You don't need any extra software to have your Lightroom catalog backups compressed. All current versions of Windows support automatic compression on NTFS filesystems. All you need to do is switch it on. Find your backup folder using "Edit->Catalo...
Most of the plugins here are tested and compatible with Lightroom 2.2 and up, although many now require at least Lightroom 4. New versions of Lightroom will be tested as they appear. They are not compatible with the new cloud-based version of Lightroom,...
After you purchase a license, it will be emailed to you immediately. If you used PayPal, it will be sent to your registered PayPal email address. If you used a credit card, it will be emailed to the address that you entered. You should also see the licens...
BEFORE MARCH 2015 Before March 2015, all upgrades are free. However, due to increasing support demands I have reluctantly decided to follow the common practise of charging a small amount for upgrades. AFTER MARCH 2015 After March 2015, upgrades ar...
Once you start using Lightroom seriously you should start to think about backups. It's possible to get Lightroom to back up your catalog periodically, but this is only the catalog and not the photos themselves. Backing up to the same disk that your ...
I will issue refunds in cases where the software is not functioning as designed, and a reasonable attempt has been made to correct the problem without results. If you have problems, as a first step please follow any instructions in the online Troublesh...
In almost all cases, support is free. Where the support needed exceeds a reasonable level, or if the problem is covered in the manual, FAQ [1] or Troubleshooter [2], I reserve the right to charge for further support at my discretion. Links: ------ [1] ht...
All the plugins use the same method for entering license information. Please see details including screenshots at https://www.lightroom-plugins.com/EnterLicense.php [http://www.lightroom-plugins.com/EnterLicense.php] .
If you're having trouble with one of the plugins not behaving as it should, you may be asked to provide a logfile to help track down the issue. All logs can be found in your Documents folder, both on Windows and OSX. The name of the logfile is usually ...
If you are having trouble with one of the Lightroom plugins, you may be asked to send a debug log in to support. These will contain a lot more detail than the normal logging that's done but can really help to isolate and fix problems quickly. * Open L...
This error can happen in a number of different places across all plugins. In short, the plugin has tried to open a file on your disk and not been able to. The actual cause should always be displayed as part of the error dialog itself and will usually he...
If any plugin reports an "internal error", there is a good chance that this is a fault which should never happen. Please report this to support, and give as much detail as you can about what happened: * Which plugin you are using - you'd be amazed how...
If a plugin complains that it is unable to read XML data, it is almost certainly because the data is damaged. This error message can happen in a number of different places. If the plugin was downloading data from the web it is possible that it was a tem...
Several of the plugins need to talk to online services. Sometimes this communication can fail, and it is almost always down to a slow or unreliable network connection. The fix is to simply try again later, or from a more reliable network. You can easily...
The Alamy-Lightroom Bridge needs to send data to Alamy's servers and, in the case of new images, this can be very large and take a long time. On a slow or unreliable network connection, it is possible for there to be problems during this upload. Even when...
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