The license didn't arrive
Posted by Jim Keir on 12 April 2012 07:04 PM
After you purchase a license, it will be emailed to you immediately. If you used PayPal, it will be sent to your registered PayPal email address. If you used a credit card, it will be emailed to the address that you entered. You should also see the license on screen, immediately after you return to this site. Finally, you can log into the helpdesk using the 'Contact' link above and get your license at any time; just ensure that you log into the helpdesk using the same email address that you used to purchase the license.
If you paid using an eCheck, please note that PayPal does not clear this immediately and therefore it may take several days before the license is issued.
We often have problems getting email delivered to people on att.net and pacbell.net . If your license email does not arrive, please use the helpdesk and retrieve it from there if you did not take a note of it immediately after the sale.