Knowledgebase
Missing Uploads
Posted by Jim Keir on 12 March 2010 01:37 PM
I have been getting increasing numbers of problems reported with Lightroom 2.7 when uploading to Alamy. It appears that although an upload succeeds, Lightroom reports this to the plugin as if the connection to Alamy's servers was broken.

This has been reported to Adobe but I may not get a direct response. In the meantime, please take care if you are upgrading from Lightroom 2.6 to 2.7 on Windows.

Uploading to Alamy's servers works as expected for me (on Win7 64-bit) but not for some others. If you have upgraded to 2.7 and have tried uploading photos to Alamy please open a ticket so that I can track where the problem exists. It is as important to find out where uploads *do* work as where they don't. All I need to know is whether or not you've successfully uploaded anything to Alamy from Lightroom 2.7, and what exact version of Windows you're using including servicepack level if you know it.

You can still upload to Alamy using their uploader tool - the problem lies inside Lightroom, not with Alamy's server. The plugin will pick up these uploads the next time you use the "Fetch Metadata" function.

I apologise for any inconvenience but, since this appears to be a bug inside Lightroom, there is little that can be done to avoid it. With more information a workaround may become available so please do let me know if you are able to upload or not.
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