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How do I create a debug log?
Posted by Jim Keir on 28 April 2017 08:23 AM

If you are having trouble with one of the Lightroom plugins, you may be asked to send a debug log in to support. These will contain a lot more detail than the normal logging that's done but can really help to isolate and fix problems quickly.

  1. Open Lightroom's Plugin Manager from the File menu.
  2. In the list on the left, choose the plugin you want to put into Debug Logging mode.
    Plugin Manager
  3. Expand the "Plugin Settings" section on the right, and use the "Logging" dropdown box to choose the "High" option.
  4. Do whatever it is that is failing once more, to create the logfile.
  5. Send the logfile in to support.

The logs are by default created in your Documents folder. Each plugin creates a logfile with a different name. Some are listed below; if the one you need is not in the list, look in your Documents folder for the most recently modified file. They are plain text files, so you can open them in any text editor if you want to check what is being sent.

Plugin

Name of Log File

Alamy AlamyExport.log
Preview Cache Manager CacheCleaner.log
Duplicate Finder FindDupes2.log
PhotoPhile Sync iThingPublisher.log
Map Web Export LR_MapEngine.log
Windows 7 Themepacks Make7Theme.log
Caption Helper MergeTitles.log
Backup Cleaner RemBackups.log
SoftProofing SoftProof.log
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